How We Work

We work with you collaboratively to align People, Process and Technology to your business goals

Our Methodology

Let us transform your organization by adopting a best practice solution that aligns with your business goals.  Our proven process to Plan, Align, Run and Monitor with the industry leading BPaaS solution will enable you to run your operations efficiently while meeting your business objectives and on time, on budget.

PLAN

Our team begins by assessing and articulating the challenges,  goals and opportunities of your company. This is no ordinary planning process.  We carefully consider all aspects of your company processes, people and technology that drive your operations.  This planning process results in tangible deliverable that includes: 

  • Service/Solution Brief

  • Service Road map

  • Service/Solution Components

  • Scope of Services

ALIGN

Once, the initial scope of services are identified, our expert team starts mapping out the end-to-end-processes for your company and aligns our Business Operating Model (BPaaS) to your company.  We carefully align all aspects of our model to your company including, people, process, technology and metrics. This alignment process results in tangible deliverable that includes:  

  • End-to-end process diagrams

  • Alignment of Key Services/Solutions

  • Cut-over of legacy process and data

  • Alignment of Key metrics

RUN

Once, the services are aligned and legacy processes and data are migrated to our BPaaS framework, our team starts executing these processes in our framework that is tightly integrated with your company. Our Business Operating Model (BPaaS) with your company.  We carefully monitor the "hyper-care" phase to  ensure stability of the migration.  Key deliverables for this phase includes: 

  • Key "Hypercare" metrics

  • Key reports of  transactions

MONITOR

Once, we stabilize the business operating model for your company on our BPaaS framework, we have a continuous monitoring  system that monitors the health of this Business Process Operating Model.    These metrics will  provide both of us valuable data to further fine tune the operations for operational efficiency.  We continue to provide you with cloud access to your processes and data while we publish agreed upon reports and metrics on a regular cadence.
solutions tailored to you

The Office BPO is your trusted Business Process Operations partner.  Our solutions and services are based on industry leading best practices, localized and customized for specific-industries and are built to scale from startup to Fortune 500 company. By ingeniously and holistically integrating people, process and technology,  our unique Business Process as a Service (BPaaS) model, coalesces various aspects of technology, best business practice, seamless and end-to-end business process and people to give you the most insightful, and dependable  service all day, every day while eliminating costly and error-prone manual activities.  


we are confident that you will love us

The Office BPO is so confident you will prefer our services over your current bookkeeper or your outsourced firm. To sweeten the deal, we also offer a 30-day money back guarantee. If within the first 30 days of signing with The Office BPO you decide to return to your prior bookkeeper or outsourced firm, we will refund half of all the fees paid prior to receiving a written request for termination. Try our services today!  


our services are robust, powerful, based on industry best practices & affordable
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